Christopher Elliott is a consumer advocate for National Geographic Traveler, MSNBC, Tribune Media Services, and the Washington Post.
He’s best known as an advocate for travelers, as the author of the weekly syndicated Travel Troubleshooter column and his Traveler column, The Insider.
In recent years, he’s expanded his mission beyond mediating grievances of airline passengers, hotel guests, and car renters. Today he applies his methods of resolving customer-service disputes to all business-to-consumer transactions, helping people make smarter purchasing decisions and assisting companies with understanding the needs of their clients.
He founded a general consumer advocacy site and wiki, On Your Side, in 2010.
Elliott is one of the most sought-after public speakers in the country on consumer advocacy and customer service issues. When he’s not fighting the good fight, he writes about family travel for his outlets or on his personal site, Souvenirist.
You can also connect with him on Facebook, LinkedIn, and Google Buzz, or follow him on Twitter (@elliottdotorg).